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We're so confident you'll be pleased with your custom window treatment,
we offer an exclusive
30-day Satisfaction Guarantee. If you are not completely
satisfied with your purchase, we'll do everything we can to make it right. If we are still unable
to meet your expectations, we will make arrangements with you to return the product and issue a refund.
We stand behind our guarantee and products, though there are certain things
we expect when we fulfill your order for a custom product. The following conditions must be met to honor
this exclusive guarantee:
- Blinds Measurements - We sell custom made window
treatments, manufactured with extreme care to the
specifications provided by you, our customer. Our
expectation is that you measure your windows correctly.
Blinds which are manufactured based on your measurements
and specifications cannot be returned if they do not
fit. When you carefully follow our step-by-step How
to Measure Guide, or have your windows Professionally
Measured, we are confident your blinds will fit.
- Color - Computer monitors vary in their
ability to accurately display colors. We strongly
encourage you to order our FREE
Blind and Shade Samples, if matching the right
color is important to you. Minor differences in the
displayed color and the actual product color are normal.
Products cannot be returned due to dissatisfaction
with a color, unless you received the corresponding
blind or shade sample prior to placing an order.
- Blinds Returns - are accepted only with prior authorization
and within 30-days of receipt of the new product.
You will return the window treatment in its original
condition and packaging and be responsible for only
the return shipping charges.
- Wallpaper Returns - In the unlikely event you receive defective wallpaper, please contact us immediately and we will replace the wallpaper free of charge. Where replacements cannot be made, we will issue a full credit back to the original method of payment.
If you wish to return unopened wallpaper, please contact us within 30 days of receipt of the product to set up an authorized return to the manufacturer. Only uncut, unopened products, in their original factory packaging, are returnable. In this situation, a 30% restocking fee will be deducted from your purchase price and a refund will be issued to your original method of payment. Custom murals and custom borders are non-returnable.
Shipping charges and restocking fees for returned merchandise are the responsibility of the customer and are non-refundable.
*Exclusions - Commercial orders and custom drapery.*
We are here to answer all your questions and help make your decorating experience memorable.
We hope you will enjoy your custom window treatments and recommend us to your family and
friends.
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with Ellen
