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You'll Love it.... We Guarantee it.... or Your Money Back!
100% Satisfaction Guaranteed We're so confident you'll be pleased with your custom window treatment, we offer an exclusive
30-day Satisfaction Guarantee. If you are not completely satisfied with your purchase, we'll do everything we can to make it right. If we are still unable to meet your expectations, we will make arrangements with you to return the product and issue a refund.

We stand behind our guarantee and products, though there are certain things we expect when we fulfill your order for a custom product. The following conditions must be met to honor this exclusive guarantee:
  • Blinds Measurements - We sell custom made window treatments, manufactured with extreme care to the specifications provided by you, our customer. Our expectation is that you measure your windows correctly. Blinds which are manufactured based on your measurements and specifications cannot be returned if they do not fit. When you carefully follow our step-by-step How to Measure Guide, or have your windows Professionally Measured, we are confident your blinds will fit.

  • Color - Computer monitors vary in their ability to accurately display colors. We strongly encourage you to order our FREE Blind and Shade Samples, if matching the right color is important to you. Minor differences in the displayed color and the actual product color are normal. Products cannot be returned due to dissatisfaction with a color, unless you received the corresponding blind or shade sample prior to placing an order.

  • Blinds Returns - are accepted only with prior authorization and within 30-days of receipt of the new product. You will return the window treatment in its original condition and packaging and be responsible for only the return shipping charges.

  • Wallpaper Returns - In the unlikely event you receive defective wallpaper, please contact us immediately and we will replace the wallpaper free of charge. Where replacements cannot be made, we will issue a full credit back to the original method of payment.

    If you wish to return unopened wallpaper, please contact us within 30 days of receipt of the product to set up an authorized return to the manufacturer. Only uncut, unopened products, in their original factory packaging, are returnable. In this situation, a 30% restocking fee will be deducted from your purchase price and a refund will be issued to your original method of payment. Custom murals and custom borders are non-returnable. Shipping charges and restocking fees for returned merchandise are the responsibility of the customer and are non-refundable.

*Exclusions - Commercial orders and custom drapery.*

We are here to answer all your questions and help make your decorating experience memorable. We hope you will enjoy your custom window treatments and recommend us to your family and friends.


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